If you find your device is constantly activating SOS alarms due to the SOS button please contact Customer Support on 0800 990 3562 (Monday to Friday 8am- 6:30pm) who will be able to offer an alternative activation method, double press of the SOS button instead of the press and hold. If you find the MicroSOS keeps activating Fall detection alarms please contact Customer Support on 0800 990 3562 (Monday to Friday 8am- 6:30pm) who will be able to decrease the sensitivity of the Fall detection feature.
To view our MicroSOS help page, please click here - https://peoplesafe.zendesk.com/hc/en-gb/sections/360003970657-MicroSOS-Training-Content-