Press and hold the SOS button for 5 seconds or longer to see the red indicator flashing rapidly, our newest device will also vibrate until the button is released. During the connection time, an alarm containing the device's location and assigned user details will be sent to our Alarm Receiving centre (ARC). The ARC will connect and begin monitoring, our newest device will vibrate to indicate its connection. The ARC controller will begin by monitoring for 10 seconds or up to a minute if needed without speaking to assess that the audio is deemed okay to communicate through the device. The ARC Controller will then send an audible beep through the device and begin two-way communication with the user.
To visit our MySOS help pages, please click here - https://peoplesafe.zendesk.com/hc/en-gb/sections/360003981658-MySOS-Training-Content-