Press and hold the SOS button for 5 seconds or longer to see the red Battery Indicator flashing rapidly, the device will also vibrate until the button is released. During the connection time, an alarm containing the device's location and assigned user details will be sent to the Alarm Receiving Centre (ARC).
The ARC will connect and begin monitoring, the device will vibrate to indicate its connection. The ARC controller will begin by monitoring for 10 seconds or up to a minute if needed without speaking to assess that the audio is deemed safe to communicate through the device. The ARC controller will then send an audible beep through the device and begin two-way communication with the user.
To view our Microguard help guides, please click this link - https://peoplesafe.zendesk.com/hc/en-gb/sections/360003971697-Microguard-Training-Contents