The SIM card has failed to register with the device. The MicroGuard needs to be restarted to rectify the problem. If the problem persists, the battery is low in power and needs recharging immediately. To switch the device on or off in this state, press and hold the side ‘On/Off’ button for four seconds.
If this problem continues please contact Customer Support team at firstname.lastname@example.org or call 0800 990 3562.
To view our Microguard help guides, please click this link - https://peoplesafe.zendesk.com/hc/en-gb/sections/360003971697-Microguard-Training-Contents