The important information section appears in red highlighted on our alarm controller’s screens and is one of the first things they see upon taking an alarm, which is why it is so important to have information in this section.
Duress or safe words can be inputted into this section such as 'if user states DURESS WORD: PURPLE FOLDER please escalate immediately and DO NOT BEEP/SPEAK TO USER’. We find safe/duress words help especially with lone workers who hold regular meetings or visit clients at home, if the alarm is activated and the duress word stated, the alarm controller can discreetly escalate the alarm without alerting an aggressor.
Special instructions such as ‘PLEASE ASK USER TO CONFIRM THEIR DATE OF BIRTH BEFORE CLOSING ALARM’ or ‘USER IS HARD OF HEARING DO NOT BEEP AND SPEAK – TEXT USER MOBILE AND WAIT 5 MINUTES FOR RESPONSE BEFORE ESCALATING’ can be entered into this section to change the normal process of alarm.
Medical Conditions/allergies/medication that emergency services would need to be aware of in case paramedics were required to attend the incident should be included in this section.
To view our Peoplesafe Portal help guides, please click here - https://peoplesafe.zendesk.com/hc/en-gb/sections/360003976237-Peoplesafe-Portal-Training-Contents