Fully accredited to the latest and highest industry standards
Our Alarm Receiving Centre is certified against BS EN 50518:2019 Category 1 and BS 8484:2016 and operated by highly-trained, experienced staff who are experts at handling lone worker alarms.
BS 8484:2016 certification enables the highest level of police response with a Unique Reference Number (URN). We hold a full list of URNs for all UK police forces, giving us direct access to police control rooms without the need for a 999 call, guaranteeing the fastest possible response.
The Peoplesafe ARC
The Alarm Receiving Centre is the hub of where we receive and deal with personal safety alarm activations whether they are false alarms, planned activations or genuine incidents.
Watch our video to gain an insight into how the ARC works including:
- Building specifications
- Use of Unique Reference Numbers (URNs)
- The process for handling an alarm
The ARC is at the heart of the personal safety service we provide. It is dedicated to protecting employees at risk so we can ensure consistent quality of service. Our staff and management teams are not diluted by other service offerings, such as CCTV monitoring or intruder alarms.
Our highly-trained and experienced Incident Managers respond to lone worker alarms and manage life-threatening emergencies on a daily basis. They are supported and supervised by some of the most experienced ARC managers in the industry.
On average, we answer alarms in 5.8 seconds and we consistently overachieve against the BS 8484:2016 standards set for ARC response times.
Wholly-owned and managed
We have complete ownership of our end-to-end service offering. We also own all the systems that drive the ARC, ensuring optimum security and quality control.
Situated at our Epsom headquarters, the ARC is within a steel-reinforced and airlocked complex. Should the local power supply fail, it has its own power and air supply and a back-up power system.
Through triple redundancy and business contingency, we can continue to provide our service regardless of any external crisis. In the unlikely event that the ARC is compromised, we have two alternative secure locations that can be operational within minutes, ensuring service continuity.