Lone workers in this sector are exposed to risks
Hotel staff often work alone late into the night to continually provide their customers the best possible service and a relaxing, stress-free stay.
However, there are risks involved. Some hotel guests can become abusive, aggressive and even violent. For employees, this can be incredibly intimidating and potentially dangerous.
Door supervisors, security staff and customer facing staff are all at risk of encountering violence and assault from angry or drunken guests.
Additionally, working into the evening and early hours of the morning means they will need to travel home during unsociable hours. With less people around, this puts them at higher risk of being attacked.
Hospitality ARC story
A frightening incident involving rowdy and abusive hotel guests led the receptionist to activate their personal safety device, as the situation became critical. Using the two-way audio function, our Incident Manager listened in to what was happening and contacted the police directly through their control room, bypassing the 999 system which saved vital time.
Within minutes, the police had arrived on the scene to restore order and apprehend the aggressors. The hotel’s General Manager was also contacted during the emergency to be informed of the situation, as per the hotel’s personalised emergency escalation instructions.